Thank you for shopping with Naturemade. We strive to provide high-quality pet products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
Returns
- Eligibility: You have 14 days to return an item from the date you receive it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: Please provide the receipt or proof of purchase when returning an item.
Refunds
- Processing Time: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: Only partial refunds are granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Exchanges
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Shipping
- Return Shipping Costs: You will be responsible all for paying for your own shipping costs for returning your item.
- Shipping Time for Exchanges: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Non-Returnable Items
Several types of goods are exempt from being returned. Non-returnable items include:Perishable goods such as pet food, treats, or supplements
Please be advised that exclusively regular-priced items are eligible for refunds; unfortunately, sale items cannot be accommodated for refunds.
Changes to Our Refund Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about refund policy.
Contact Us
If you have any questions regarding this refund policy, you may contact us using the information below: [email protected]
The final right of interpretation belongs to NATUREMADE.
